Houzemaiket Shipping and Return Policy
Houzemaiket is committed to providing exceptional service and ensuring customer satisfaction. Below are our shipping and return policies tailored for our customers in the United Kingdom and the Middle East.
1. Shipping Policy
1.1 Delivery Areas
Houzemaiket offers delivery services to customers in the United Kingdom. We collaborate with reliable logistics providers to ensure your orders are delivered safely and promptly.
1.2 Processing and Shipping Time
All orders are processed within 1-2 business days after successful placement.
- United Kingdom: Standard delivery time is 3-7 business days.
- Middle East: Standard delivery time is 5-10 business days.
Please note that actual delivery times may be affected by factors beyond our control, such as adverse weather conditions, holidays, or unforeseen circumstances.
1.3 Order Confirmation and Notification
After placing an order, you will receive a confirmation email verifying your order details. Once your items are packed and dispatched, you will receive a shipment notification email.
Upon shipment, we will provide tracking information via email or SMS, allowing you to monitor your order status through the logistics provider’s website.
1.4 Shipping Fees
We offer both standard and expedited shipping options. Shipping fees are determined based on order value, delivery address, and the selected shipping method.
During specific promotions or for orders exceeding a certain value, we may offer free shipping.
1.5 Delivery Failures
If delivery fails due to incorrect address information or the absence of a recipient, the shipping fees will be your responsibility. Please ensure you provide accurate delivery addresses and contact details to avoid delivery issues.
2. Return and Refund Policy
Thank you for shopping with Houzemaiket! If you are not satisfied with your order, we are here to assist you. Returns are accepted under the following conditions:
2.1 Eligibility for Returns
You have the right to request a return within 30 days of receiving the product. Return shipping costs are your responsibility.
Returned items must be in their original packaging, unused, undamaged, and accompanied by the original purchase receipt.
Returns are not accepted for:
- Used or damaged items.
- Promotional or clearance items, unless the product has a quality issue.
Please note that since shipment has been completed and payment made, the refundable amount will exclude shipping fees.
2.2 Return Process
If you wish to return an item, please contact the Houzemaiket customer service team at support@Houzemaiket.shop. We will provide you with a Return Authorization Number (RAN) and the return address.
After receiving the RAN, securely package the item and send it to the designated return address.
2.3 Refund Policy
Upon receiving and inspecting the returned item, we will process your refund within 7 business days. Refunds will be issued via the original payment method, and the time it takes for the refund to appear depends on your payment provider.
For returns due to quality issues or incorrect items sent, we will refund both the product cost and the associated shipping fees.
2.4 Damaged or Missing Items
If you receive items that are damaged or missing, please contact us within 48 hours of receipt. We will work with you to resolve the issue, including providing replacements or refunds as necessary.
3. Order Cancellation
You may cancel your order by contacting the Houzemaiket customer service team before the order is shipped. Once the order has been shipped, cancellations are not possible, and you will need to follow our return policy to return the items.
4. Governing Law
This policy is governed by the laws of the United Kingdom and the Middle East. For disputes related to shipping or refunds, you agree to first attempt to resolve the issue amicably. If negotiations fail, disputes shall be submitted to the competent courts in the United Kingdom or the Middle East.
5. Contact Us
Your feedback is invaluable to us! Please feel free to share your thoughts on the quality of our products and services so we can improve and serve you better. If you need more information or have any questions, please contact us:
Email: support@Houzemaiket.shop
Thank you for choosing Houzemaiket. We are dedicated to providing you with a superior home shopping experience and ensuring your satisfaction with every purchase.